Privacy Policy
Florida Cryogen ("we," "us," "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you interact with our website at flcryogen.com, our online booking and contact forms, our SMS / text-message program, and our clinic services.
1. Information we collect
We collect information you give us directly when you:
- Book an appointment or submit a contact form: first and last name, email address, phone number, and a brief description of the concern you would like to discuss.
- Communicate with our AI assistant or phone receptionist: a transcript of what you write or say, plus any contact details you share so we can follow up.
- Visit the clinic: health-history information needed to deliver care safely, which is treated under the Notice of Privacy Practices we give you in person.
We automatically collect limited technical information such as IP address, browser type, and pages viewed, used only to operate the site and prevent abuse.
2. How we use your information
- Schedule, confirm, reschedule, and remind you of appointments.
- Respond to questions you send us through the website, chat, or phone.
- Provide care and keep accurate clinical records.
- Send transactional messages (e.g. an appointment confirmation, a reminder, a follow-up after a visit).
- Improve our website and services.
- Comply with legal and regulatory obligations.
3. SMS / text messaging
We do not sell, rent, share, or otherwise transfer your mobile phone number or SMS opt-in consent to any third party for marketing purposes. Information collected in connection with our SMS program — including mobile phone numbers and consent data — is used only by Florida Cryogen and the messaging service providers we use to deliver those messages on our behalf.
If you check the SMS opt-in box on our booking form or contact form, you are agreeing to receive appointment and account text messages from Florida Cryogen at the mobile number you provided. Specifically:
- Program name: Florida Cryogen Appointments & Account Notifications.
- Message types you may receive: appointment confirmations, appointment reminders (typically 24 hours and 2 hours before your visit), reschedule or cancellation confirmations, post-visit follow-ups, and replies to questions you have sent us.
- Message frequency: varies based on your activity — typically 1 to 5 messages per appointment cycle.
- Cost: message and data rates may apply. Check with your mobile carrier for details.
- Opt-out: reply STOP to any message at any time to cancel. You will receive one final confirmation that you have been unsubscribed, and we will not send you further texts unless you opt back in.
- Help: reply HELP to any message for assistance, or contact us using the information at the end of this policy.
- Carrier disclaimer: carriers are not liable for delayed or undelivered messages.
Your consent to receive SMS messages is not a condition of receiving care at Florida Cryogen. You may book an appointment without opting in, and you may opt out at any time without affecting your treatment.
4. How we share information
We share personal information only with:
- Service providers we use to operate the business (for example, hosting providers, our SMS / email delivery providers, our scheduling and CRM software), who are contractually limited to using your data only to provide services to us.
- Health-care professionals involved in your care.
- Government authorities when required by law, subpoena, or to protect rights, safety, or property.
We do not sell your personal information. We do not share your information with third parties for their own marketing purposes.
5. Protected health information (PHI)
Clinical information you share during care is treated as protected health information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA) and its implementing regulations. Our HIPAA Notice of Privacy Practices, provided at your first visit, governs how we collect, use, and disclose PHI.
6. Data security
We use industry-standard administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security, but we work hard to keep your information safe.
7. Your choices and rights
- Access, correction, or deletion: contact us using the information below and we will respond within a reasonable time frame.
- Marketing email: use the unsubscribe link in any marketing email.
- SMS: reply STOP to any text message.
- Cookies: you can control cookies through your browser settings; some site features may not work if cookies are disabled.
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to request the categories of personal information we have collected about you in the last 12 months and to request deletion of that information.
8. Children's privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us so we can delete it.
9. Changes to this policy
We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the "Last updated" date above.
10. Contact us
Questions or requests related to this Privacy Policy or your information:
- Florida Cryogen
- 2820 NE 214th St, Suite 842, Aventura, Florida
- Phone: (877) 517-CRYO
- Email: privacy@flcryogen.com